Reference

Terms & Conditions That Shape Your Account

When you open an account with link pphoki.com, you agree to terms that protect both your wallet and our platform.

Account CreationPayment SecurityWithdrawal RulesPlayer ConductData Protection
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link pphoki.com Terms & Conditions That Shape Your Account
HELP WITH TERMS

Reach Us About Terms & Conditions

Team online

Live Chat

Open the chat window in your account lobby; our team responds within two minutes during 09:00–23:00 WIB, seven days a week. Ask about account rules, payment T&Cs, or withdrawal holds.

Email Support

Send questions to [email protected]. We reply within four hours on weekdays. Use this channel for detailed policy questions or formal disputes about term interpretation.

Account Settings

Log in, tap Menu → Account → Legal Documents to download your signed Terms & Conditions, privacy policy, and payment agreement at any time for your records.

SECURITY & YOUR DATA

How We Protect You Under These Terms

Account Verification

Before your first withdrawal, we verify your identity using your ID number and phone. This protects your wallet and meets deposit method rules for DANA, OVO, GoPay and QRIS compliance in Indonesia.

Payment Encryption

Every deposit and withdrawal flows through SSL 256-bit encryption. Your card, bank or e-wallet details never touch our servers directly — payment partners handle them under their security terms.

Data Retention

We keep your account data (email, ID, transaction history) for two years after closure or inactivity. You can request deletion earlier by contacting [email protected] with your account ID.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track lobby clicks and game popularity. Reject non-essential cookies in your browser settings; core functions still work.

Account Changes

To update your registered email, phone, or banking info, open Account → Payment Methods in your lobby and follow the verification step. Changes take effect within 24 hours.

Dispute Resolution

If you believe a transaction violates our terms, email [email protected] with your account ID and bet ID. We investigate within five business days and reply with our finding.

Terms & Conditions FAQ

Yes. You tick the box confirming you have read and agree to our Terms & Conditions during registration. If you do not accept them, you cannot create an account. The full text is always available under Account → Legal Documents after you log in.

Yes, but we notify you first. We email you at least 14 days before a change becomes active. Your continued play after that date means you accept the new terms. If you disagree, you can close your account with no penalty before the change takes effect.

We may suspend your account immediately, cancel open bets, freeze your balance, and refer the matter to authorities where local law requires. Serious violations result in permanent closure. We do not refund balances linked to fraud or rule violations.

Withdrawals to DANA, OVO, GoPay and QRIS usually land within 60 seconds after verification. We verify your ID, phone and bank details on your first withdrawal to prevent money laundering. Repeat withdrawals clear faster once verified — no extra steps needed.

Yes. Log into Account → Settings → Close Account and confirm. Your balance stays in your wallet for 30 days after closure; you can reopen your account and access it. After 30 days, unclaimed balances are forfeited per our retention terms.

You own your account; we store and protect your data under these terms. Request a full copy of your data (email, bets, transactions, ID) by emailing [email protected]. We deliver it within seven business days in a readable format.

It means some terms apply only where local law permits. For example, bonus caps or withdrawal restrictions may vary by region in Indonesia. Your support team confirms which rules apply to your account based on your registered location.

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