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How we handle your account and data on link pphoki.com

We keep your account secure and your personal information private. Every deposit via DANA, OVO, GoPay or QRIS is protected by our verification process, and your withdrawal request…

Account security verified at sign-upData protection across all transactionsClear withdrawal verification stepsFull transparency on data storage
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link pphoki.com How we handle your account and data on link pphoki.com
REACH OUR TEAM

How to contact us about legal and account matters

Our support team in Surabaya and across Indonesia handles account questions, data requests and policy clarifications. You can reach us through live chat during lobby hours, email for detailed requests, and in-app messaging for quick replies. Every request is logged so you have a record of your inquiry.

Team online

Live Chat Support

Available during lobby hours. Ask about your account terms, data storage, withdrawal verification or any legal question tied to your profile.

Email Support

Send detailed requests for data access, account corrections or policy clarification. Responses are delivered within 48 hours on weekdays.

In-App Messaging

Message us directly from your account settings. Quick replies for urgent matters; use this for account verification steps or payment method updates.

DATA AND SECURITY

How we protect your data and account access

Your account information is encrypted and stored on secure servers. We collect only what we need to verify your identity, process your deposits and withdrawals, and comply with local law.

Account Encryption

Your login credentials and linked payment methods are encrypted. Every transaction is logged and matched to your verified identity to prevent fraud.

Cookie and Tracking Use

We use cookies to remember your lobby position, language preference, and device type. You can disable cookies in your browser; the lobby will work but you'll need to log in each time.

Data Retention

Deposit and withdrawal records are kept for 7 years per local compliance rules. Account profile data is stored as long as your account is active plus 2 years after closure.

Your Access Rights

Request a full copy of your data, correct inaccurate information, or ask for account deletion. Submit requests via support; we'll verify your identity and respond within 14 days.

Third-Party Sharing

We do not share your personal data with marketing partners. Payment processors (DANA, OVO, GoPay, QRIS partners) receive only transaction details needed to clear your deposit.

Contact for Data Issues

Email our legal team at [email protected] or use in-app messaging to report data concerns, request corrections, or ask about retention timelines.

Your rights, our policy, and how to get answers

We collect your name, date of birth, phone number and email to verify your identity. We also record the IP address and device type you use to log in. This information is used to prevent fraud, process your deposits and withdrawals, and meet local compliance requirements. You can review and update your profile details from your account settings.

Deposit and withdrawal records are retained for 7 years per local regulatory standards. This protects both you and us — you have a complete audit trail of every transaction, and we can verify deposits and withdrawals if questions arise. Account closure does not delete this history; it remains on file for the retention period.

Yes. Contact our support team via live chat, email or in-app messaging and ask for a data access report. We'll verify your identity and send you a complete file of information we hold about you within 14 days. This includes account details, transaction history, login records and any correspondence.

When you close your account, the links to DANA, OVO, GoPay and QRIS are removed from our system. Your actual payment accounts remain untouched. If you reopen an account, you'll need to re-verify your payment methods. We do not retain token data after account closure.

Cookies store your language choice, lobby position and device settings so your experience is seamless when you return. We do not use cookies to track you outside link pphoki.com. You can disable cookies in your browser settings; the lobby will function but you'll log in again on your next visit.

Reach our support team via live chat during lobby hours, email us at [email protected], or message us in-app. For serious data or privacy complaints, include 'Legal Request' in your subject line so your inquiry goes to our compliance team. We respond to all formal requests within 48 hours on weekdays.

We do not share your personal data with marketing firms or advertisers. Payment processors for DANA, OVO, GoPay and QRIS receive only the transaction details needed to process your deposit. We may share anonymised data with regulators where local law requires it. Your account information stays within link pphoki.com.

Related Pages

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